Onboarding
Seller
Store Profile & Support
Public storefront details, performance scorecard and buyer conversations.
Store rating
4 ★
SLA compliance
88%
Cancellation rate
1.8%
Return rate
3.1%
Store page
Performance scorecard
Rolling 90-day gateway seller score.
- On-time dispatch96%
- Order defect rate (inverse)98%
- Response to buyers < 12h91%
- Catalogue quality score88%
Buyer conversations
- Delivery delayed beyond promised dateopen
Ayesha Tariq · ORD-88201 · P1
- Wrong variant receivedin_progress
Usman Ghani · ORD-88215 · P2
- Refund not credited yetresolved
Nida Aslam · ORD-88229 · P3
- Damaged packaging on arrivalescalated
Hamza Riaz · ORD-88243 · P2
- Seller not responding to messageopen
Mariam Zafar · ORD-88257 · P1
Compliance & audit trail
Every KYC and moderation action is logged for PITB audit.
- Registration submittedNine-step onboarding completed2025-11-02 10:14 · System
- KYC review startedNTN and CNIC documents opened2025-11-03 09:40 · Hina Rauf
- ApprovedAll documents verified; store activated2025-11-04 16:22 · Hina Rauf