Support Tickets

Buyer complaints raised against your orders. Severity sets the response clock; gateway operations sees every reply.

Open tickets

2 lifetime

SLA breached

Respond immediately

P1 escalations

4-hour response

Resolved

Closed with note

Queue (2)

Sorted as received.

TKT-4418 · Faizan Butt · ORD-88285 · assigned to Hina Rauf

resolved

Faizan Butt09:20
Assalam-o-alaikum, I need help with this order.
Gateway Support10:05
Thank you for writing in. We have engaged the seller and will update you within SLA.