Operations Command Centre

Single pane of glass for marketplace health: onboarding, catalogue quality, fulfilment, support and platform risk. Every queue below is live — act on it and the audit feed updates instantly.

Sellers awaiting KYC

72h turnaround target

Listings in moderation

24h target

SLA breaches

12 orders · 8 tickets

Fulfilment rate

94.2%

92.6% on-time

Priority queues

Marketplace vitals

Registered sellers: 1,462
Registered buyers: 48,920
GMV to date: PKR 65,341,000
Open tickets: 11
Platform uptime: 99.87%
Return rate: 3.4%

Live audit feed

Every workflow action across buyer, seller and operations.

KYC submitted — Pothohar Weavers submitted the nine-step registration.Onboarding · System · 15 min ago
Listing rejected — Jhang Camel Wool Rug held for brand authorisation evidence.Catalogue · Hina Rauf · 37 min ago
Ticket escalated — COD amount mismatch escalated to tier 2 payments.Support · Adeel Chaudhry · 14 h ago
Consignment dispatched — Handed to TCS with AWB PK9000137.Orders · Sialkot Sports Works · 17 h ago
Refund released — PKR 7,350 refunded against a damaged-in-transit case.Returns · Sundas Riaz · 21 h ago

Exception watchlist

Oldest breaches first — these need a decision today.

ORD-88201Multan Kashi Arts → Lahore · PKR 46,200Dispatch breached by 34d
ORD-88208Sialkot Sports Works → Faisalabad · PKR 10,650Dispatch breached by 33d
ORD-88215Lyallpur Looms → Rawalpindi · PKR 23,947Delivery breached by 28d
ORD-88250Gujranwala Metal Works → Sargodha · PKR 32,050Dispatch breached by 27d
ORD-88257Sargodha Citrus Growers → Sheikhupura · PKR 19,750Dispatch breached by 26d
TKT-4400Delivery delayed beyond promised date · Ayesha TariqResponse breached by 4d
TKT-4403Wrong variant received · Usman GhaniResponse breached by 2d
TKT-4412Seller not responding to message · Mariam ZafarResponse breached by 4d
TKT-4415COD amount mismatch · Tariq MehmoodResponse breached by 2d
TKT-4424Coupon not applied at checkout · Rizwan HaiderResponse breached by 4d